Response Times To Social Media By Shep Hyken-e3300

Customer Service Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses social media response times. I knew it was bad, but just didn’t know how bad. I’m talking about the average time it takes for a company to respond, via different social media channels. A recent study put out by Eptica evaluated 500 US retailers’ ability to respond, by asking ten routine questions. The average amount of time it takes for many of these companies to reply is staggeringly disappointing. Quick response matters! Look at this report and determine which industry you’re in. And, if you feel that B2B doesn’t apply, you’re wrong. Regardless of the industry and the numbers, the concept of quick response is universal. When your customer has a question, they want an answer. When your customer has a problem, they want it resolved. And most don’t want to wait a day or two for you to get back to them. My suggestion is to take some action. First, download the report, it’s free. Then, take a look at your response times. And consider this, while the response times focus on outside customers, how long do you take to respond to the people you work with, also known as your internal customers? Those are very important customers as well! Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a professional speaker and author, Shep works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep’s speaking presentations, including his customer service speaking and training programs, books, tapes and learning programs please contact: Shep Hyken 314-692-2200 Email: [email protected] Copyright 2010 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC About the Author: Shep Hyken is the the Chief Amazement Officer of Shepard Presentations. As a speaker, author and customer service expert, Shep helps organizations build loyal relationships with their customers and employees. His customer service and loyalty articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today best seller The Cult of the Customer. He is also the creator of The Customer Focus customer service training program, which helps clients develop a customer service culture and loyalty mindset. To read another article on customer service go to http://hyken.com/arti 相关的主题文章: